Payment Policy

Accepted Payment Methods

At Velnario, we offer secure and convenient payment options for your purchases:

Credit/Debit Cards

We accept all major credit and debit cards:

Visa
Mastercard
American Express
Discover

All card transactions are processed through secure payment gateways that comply with PCI DSS standards.

PayPal

For your convenience, we offer PayPal as a secure payment option. When selecting PayPal at checkout:

You will be redirected to the PayPal payment page
Log in with your PayPal credentials to complete the payment
You can use your PayPal balance or cards linked to your PayPal account
Even without a PayPal account, you can pay using your credit/debit card through PayPal's secure platform

Important: Your order will be shipped to the address registered with your PayPal account. Please ensure this address is current before completing your purchase.

Billing Information

When processing your payment, we require:

Full name as it appears on your payment method
Billing address
Valid phone number
Email address for order confirmation and updates

All prices are in Canadian Dollars (CAD). Any currency conversion fees or foreign transaction charges are the responsibility of the customer.

Security Measures

Your financial security is our priority. We implement multiple layers of protection:

SSL encryption for all transactions
PCI DSS compliant payment processing
Secure payment gateways
Regular security audits and updates

We never store your complete credit card information on our servers.

Order Processing

Your order will be processed after:

Complete payment verification
Address validation
Fraud prevention checks

Orders are typically processed within 1-2 business days after payment confirmation.

Payment Issues

If you experience any payment-related issues, please contact our customer service team:

Phone: +1 (604) 294-3352
Email: ask@velnario-shop.com
Address: 5025 Earles St, Vancouver, BC V5R 3R8, Canada

Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM Pacific Time.