Shipping Policy
Last updated: March 16, 2026
Delivery Information
At Velnario, we are committed to providing reliable and efficient shipping services for all our customers. We process orders Monday through Friday, ensuring your premium business suits reach you in perfect condition.
Standard Shipping Details:
- Free shipping on all orders within Greater Vancouver
- No minimum order value required
- Shipped from Vancouver, BC
- Professional courier service via FedEx or Canada Post
- Standard processing time: 24-48 hours
Delivery Times
| Location | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Greater Vancouver | 1-2 business days | Free |
| British Columbia | 2-3 business days | Calculated at checkout |
| Rest of Canada | 3-5 business days | Calculated at checkout |
| International | 7-14 business days | Calculated at checkout |
Order Tracking
Every order is carefully monitored throughout its journey. Once your order is processed and shipped, you will receive:
- Order confirmation email
- Shipping confirmation with tracking number
- Regular status updates
- Delivery confirmation
You can track your package using the tracking number provided in your shipping confirmation email through our courier partner's website.
Special Handling
All our suits and formal wear are carefully packaged to maintain their pristine condition during transit:
- Premium garment bags for protection
- Reinforced boxes for shipping
- Special handling instructions for carriers
- Insurance included on all shipments
International Shipping
For international orders:
- Additional customs duties and taxes may apply
- Import fees are the responsibility of the customer
- International tracking provided
- Special shipping arrangements available upon request
Contact Information
For any shipping-related inquiries, please contact our customer service team:
- 5025 Earles St, Vancouver, BC V5R 3R8, Canada
- +1 (604) 294-3352
- ask@velnario-shop.com
Important Notice
Due to current global circumstances, some deliveries may experience slight delays. We appreciate your understanding and will keep you informed of any changes to your delivery timeline.